I’ve run my software consultancy company, Synapse Studios, for 18 years come December 2021. But I couldn’t have run it successfully all this time by myself. I’ve had the same 50/50 partner since the business’s inception in 2003, when my friend Bob Eagan came to me and asked if I wanted to join him in starting a company building web apps. We are now almost 18 years old, so I was happy to say yes.
Those 18 years haven’t been easy, but working with a reliable partner through the complex and exhausting process of building a business made it possible. It was great to have someone in the trenches who was at the same level as me, and our combined minds often outperformed one another.
I’ve realized that a business partnership might as well be a marriage. It’s not always easy, and though our partnership is still going strong after all this time, it hasn’t been without challenges and risks. This is especially true for partners who come together when they’re not on the same page in terms of values or vision. But when you’re aligned and you learn to overcome your disagreements and bickering, you have a relationship with results greater than the sum of its parts.
What makes a business partnership successful?
When people hear that Bob and I have been in a successful business partnership for this long, they often ask us how we make it work: How are we still productive, and what’s our secret to not flaming out or annoying each other to the breaking point? I’ve had a long time to think through the answers to those questions, and I’ve distilled it all into a few vital pieces of advice for anyone partnering in something as big as a business:
1. Ensure your values align enough—but don’t be afraid to disagree a little.
If you were dating someone and realized you had a completely different values system, it’d be, at the very least, a yellow flag. In business relationships, the same principle applies. It’s important that you broadly agree on certain principles and philosophies toward leadership, how you expect to treat your employees and clients, and what you’re trying to accomplish together.
Our case has an 80-90% overlap. That 10%-20% delta is what drives growth. Too little overlap and you won’t see eye-to-eye almost ever, but too much overlap will reduce the value a partner can bring to the table.
2. Similarly, make sure you’re aiming for the same goals.
Aligning around the same goals is really important, and one of the biggest reasons I’ve seen partnerships fail or fizzle is one partner’s goals shifting away from the other partner’s over the years.
For example, if one person is driving hard to grow the company and the other wants to stay put, those overarching goals will drive the decisions each partner makes, and soon you’ll be working at cross-purposes. It’s worth noting that it’s completely natural for people’s goals to change. These goals and intentions should be discussed openly and frequently to ensure a successful and healthy business partnership.
“Individually we are one drop; but together we are an ocean.” – Ryunosuke Sat
3. Clearly delineate responsibilities.
It took exactly one “I thought You ran payroll” for us to realize that most responsibilities need to be just one person’s job. Be true to yourself and determine the tasks, chores, or initiatives that each partner will take on. That doesn’t mean the other partner won’t have some input, but the final say should rest with whoever owns that task.
4. Accept the possibility of your thoughts being changed.
Entrepreneurship is a difficult job. This is a job that attracts type-A people who believe they know the answer all the time. Bob and I are both very opinionated but our greatest strength is our ability convince each other of any situation.
It is important that we are open to hearing the opinions of others and changing our minds. We go into a discussion or debate with a position, but we’re genuinely looking to learn from the other person. In the end, I’d rather choose what’s right for the business than win an argument and pick the wrong thing.
5. It is important to define your exit terms in advance.
The long-term and continued alignment of my partnership are quite unique. But it’s important to have a clear mutual understanding of what happens if one partner wants to leave the business or stop participating in the day-to-day.
It’s crucial to have a strong operating agreement that outlines fair, agreed-upon steps and clear criteria for valuing the business and buying out a partner. And it’s best to create this agreement at the beginning of the relationship in case things do change.
Intangible benefits can also be gained from a successful partnership: more people to connect with, different perspectives and new ways of solving problems. Of course, you will always have someone there to support and encourage you along the way. Those benefits don’t come without putting a thoughtful effort into the relationship, but after 18 years, I can confidently say that the effort pays off in the long run.